Post Australia upgrade-Knowledge article workflow type field is showing nodes instead text
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06-29-2026 03:20 AM
SOW Related Records Workflow does not display State text (Published). Activity icons/nodes appear instead - see attached.
Expectation is/ In Zurich It was like below
How to trobleshoot this quickly?
Thanks,
Kudatha
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06-29-2026 03:40 AM
Hi @KUDATHALAB
Refer: KB0685053 Unable to see workflow stage icons on related list.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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06-29-2026 05:22 AM
Hi Thanushree,
Thanks for your replay and help.
As per the KB attached here, mentioned records are UNCHANGED state.
I have seen upgrade history and I see this script include records are "UN CHANGED" as below.
How to proceed now.