Agent Workspace case creation - Dynamic fields

rafas_10
Tera Guru

Hi everyone, 

 

I hope you are doing well. 

I was wondering how do I make dynamic fields on HR Case creation in HR Agent Workspace, meaning that, for example I have a field called HR Service description that is automatically populated with the HR Service description once HR Service is selected. If there is no description on HR Service, the field will appear empty (see below):

rafas_10_0-1740588701690.png

 

Is it possible to, when the HR Service description is empty to hide the field? And if yes, how?

 

Thank you!

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