how to create component like summary in incident Overview in service operation workspace

[Abhishek Akkata]

I'm looking to create a custom component like 'summary' in overview tab of SOW. I figured out that there is a view 'SOW-incident-overview' and section where the fields are defined which one to show up on the summary card. also in UI builder there is client state parameters defined for summary. but could not find how view if mapped to the summary component. below are the steps i have already taken.

1. I duplicated the entire summary container and columns and contents. and named it ' Timeline'

2. created a form section and added few custom fields with same view

3. created client state parameters and mapped in component configurations. 

but still it show summary fields. i.e. Short description & description.  Whats missing is mapping to the new form section i created.

Any idea how to go ahead with this ?

[Abhishek Akkata]

@Brad Tilton Any thoughts on above query ?

[Brad Tilton]

I'd take a look at the service operations workspace admin center in the instance if you want to configure the fields that show up there. Otherwise you'd need to use build from scratch rather than duplicating what's already there. I think it's all driven by script includes on the back end.