Allow user_name to be searched along with name in SOW Workspace side bar collaboration window page
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06-04-2025 01:47 AM
Hi All,
Have a query on Side bar of SOW Workspace. The field "Add Participants" allow only name to be searched here. Is there any possibility we can update the field to allow searching with user_name/email as well?
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06-04-2025 03:30 AM
In Application navigator search Conversational Interface>settings>sidebar
https://yourinstance.service-now.com/now/conversation/settings/side-bar/params/ace-nav/side-bar
use this path and see if you can do the changes what you are looking for.
Hit helpful if you feel it helped you.
Thanks,
Rajender Reddy
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06-04-2025 04:40 AM
Hi Rajender,
Thanks for replying!!
I could not find the fields that are used for search in the link you mentioned. it only shows which users should be available in the list of records
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06-04-2025 05:37 AM
try with above link you might find any helpful information with this link.