Allow user_name to be searched along with name in SOW Workspace side bar collaboration window page

[yyasaswini]

Hi All,

Have a query on Side bar of SOW Workspace. The field "Add Participants" allow only name to be searched here. Is there any possibility we can update the field to allow searching with user_name/email as well?

[Rajender1]

In Application navigator search Conversational Interface>settings>sidebar

https://yourinstance.service-now.com/now/conversation/settings/side-bar/params/ace-nav/side-bar

use this path and see if you can do the changes what you are looking for.

Hit helpful if you feel it helped you.

Thanks,

Rajender Reddy

[yyasaswini]

Hi Rajender,

Thanks for replying!!

I could not find the fields that are used for search in the link you mentioned. it only shows which users should be available in the list of records

[Rajender1]

https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/administer/conversational-...

try with above link you might find any helpful information with this link.