Comms Timeline

[muhammadqah]

Is it possible for ServiceNow to be able to look at the last comms that was sent via comms plan in Major Incident Service Operations Workspace and extract the date/time and the current status into a new comms.. sounds convoluted so I've put an example of it in practice

For example

Comms 1 Sent

Date & Time - 18/07/2025 11:37am

Current Status - Latest update in plain english

Comms 2 Prep

Date & Time - 18/07/2025 1:37pm

Current Status - Latest update in plain english

Timeline:

Date & Time	Event
[SNOW automatically extracts Comms 1 Date Sent Date & Time]	[SNOW automatically extracts Comms 1 Current Status]

[GlideFather]

Hi @muhammadqah,

• Can you please explain what is "comms":
  • Comments or (targeted) communications?
• And in what form do you want to have it:
  • Simple list with time stamp or content?

Note: Please use "NOW" when referring to ServiceNow. “SNOW” refers to a different product and isn’t well-received in the community.

[muhammadqah]

Its for Major Incident Communications using the communication plans in SOW Major Incident Module.

So it would be within our major incident update comms where ive got a draft and under current status, it should have the previous updates that have gone out. 

Noted about NOW