Create new catalog request in Service operations workspace for non-admin users

[daware-madhu103]

We have a requirement to add option on to create new catalog request on Service operations workspace. We have added it in sys_ux_page_property "chrome_tab". But non-admin users with role 'itil' are not able to see that option to create "New request". 
We also checked for the ACL's and there is one OOTB ACL with role catalog_admin which is restring the non-admin users to create new request from SOW. Is there any way to accomplish this requirement?

Please find the below attached screenshots of that option for both admin and non-admin users.

[Siddhesh Gawade]

Hii @daware-madhu103 ,

Can you try "canCreate": true in the sys_ux_page_property for your new option. as below.

Kindly mark the answer ✔️ Correct or Helpful ✔️ If it addresses your concern.

Regards,

Siddhesh

[daware-madhu103]

Yes. I have tried it. But not working.

[VaishnaviShinde · Accepted solution]

Hello @daware-madhu103 ,

For this requirement go through below link. Make the changes chrome_tab page property, which is mentioned in below article.

How to call Service Catalog from new tab in Servic... - Page 2 - ServiceNow Community

Please Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Vaishnavi Shinde

[Brian Lancaster]

I followed this but for some reason it only shows for admins. Any idea why an ITIL user cannot see the option?