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Custom Declarative Action Fails with Partial Selections – “Record Selection Required” Error

Navinr
Tera Contributor

I am facing an issue in the Incident SOW list view. Earlier, my custom declarative action successfully updated only the selected records—for example, 3 out of 4 rows.

But after the recent patch upgrade, it shows a “Record selection required” error and only works when all rows (4 out of 4) are selected.
Its not working on partial selections i mean if ITIl users only want to select 2  to 3 rows out of 4 Rows its shows selection Required Error
Screenshot 2026-03-13 153228.png

However, the OOTB Edit  Declarative action still updates partial selections as expected.
Screenshot 2026-03-13 153628.png

Any one please help me to understand why this behavior is occurring only for my custom declarative action?
Any  help would be appreciated

1 REPLY 1

Ankur Bawiskar
Tera Patron

@Navinr 

please raise a case with ServiceNow.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader