Dynamic Translation not available for activity stream in Workspace.

[Ehab Pilloor]

Hi all,

I have tried configuring Dynamic Translation for activity stream and it works fine in Native view but not in Agent Workspace. 

I have looked on community and docs but couldn't find much help. There is a KB article, probably archived which suggests the following: This was due to the "Global Fulfiller UI" in Chat Queue setup, not being set to "Agent Workspace".

Also this can't be configured as the module of which it is part of has been deprecated and the replacement module doesn't have any configuration related to Global Fulfiller UI. 

Is there any other method to enable OOB Dynamic Translation for activity stream in Workspace?

Looking forward for response.

Regards,

Ehab

[Ankur Bawiskar]

@Ehab Pilloor 

as per docs it should work in Configurable workspace.

did you check the steps there?

Dynamic Translation support in your Workspace 

Dynamic translation on forms and activity streams 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ehab Pilloor]

@Ankur Bawiskar 

Yes, I have followed all the steps mentioned in docs. I can translate string fields and worknotes in Native view but only string fields in Workspace. 

[Ankur Bawiskar]

@Ehab Pilloor 

I haven't tested it though from my side.

If my response helped please mark it correct and close the thread so that it benefits future readers.