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‎07-10-2025 12:46 PM
Hello,
I am working on some Email Client Templates for Service Operations Workspace, and I got them figured out, now I am trying to create a condition so that the templates are visible for selection in the compose section only if the user who is on the record at the moment, is part of a certain group.
The script itself is created, however I cannot find anywhere how to call it in a template.
Tried with the filters, but not sure which field (on incident or catalog task) should I use.
Is this feasible in ServiceNow? I have searched everywhere and I do not see any condition for this. Of course, without the implementation of custom fields.
In case it is feasible, if it can be done without scripting, I am more than thankful for such a solution.
Thank you in advance!
Kind regards,
Daniel C.
Solved! Go to Solution.
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‎08-12-2025 01:06 AM
Found solution.
Indeed it was a query business rule, but with a reverse logic.
If user not part of group (Condition)
Make only other templates visible via Query function.
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‎07-11-2025 07:27 AM
@JessicaLanR
Thank you for the response, but this is not the topic of my question, I believe you wanted to reply to other thread.
