Hi I am looking to have a report added to Service Operations Home page so that the team can see the incidents that are on Hold and next action date. (I have attached a copy of our Home Page) Our platform providers are advising that this involves a ...
Is there anything in Service Now that is OOB so from a Service Desk perspective the Team can use to log call backs in. The Incident module within Service Operations Workspace, lets you put tickets On Hold, but no option for a Next Action Date ( which...
Hi all. On the Core UI, a Suggestion field allows you select from a pre-defined list of choices when you click the lightbulb icon, or using type-ahead, while also allowing you to type your own value if you wish. The Short description field works like...
Hello,Did the Washington version remove the toggle buttons that can switch between a list or card view? If so, is there a way to get a card view back? Our users got attached to the Vancouver version. Thank you,Jay From the HI "From your scr...
How to add dashboard page as default option to the workspace
how to set IT remediation workstation landing page default to VR dashboard
Add VR dashboard as the default option in the IT Remediation Workspace.
I faced this issue while working with Service Operation Workspace. As I created a duplicate variant of a page and within that I created another duplicate variant for a subpage within that page (landing page of the workspace).above is the service oper...
Hi Community, Within UI Builder I'm trying to see how the following widget is configured as I'd like to use this in another dashboard but when looking at the config I cannot find how this is configured Widget UI Builder settings: Any help or guidance...
Hello Community, A customer is migrating from Agent Workspace to Service Operations Workspace but is also using a lot KCS and made a customization I'm trying to replace/reproduce on SOW. On Agent Workspace, we have 3 "Action Assignments" (picture 1) ...
Hi i want color coding in service operation workspace for follow up field like priority has in the attached screenshot. In native incident if we can apply if we select from gear icon like wise how to change in sow. Please let me know.
Context: I want to add text box fields as requested by our Support Team (e.g., Caller's Department, Caller's Email, etc.).However, upon checking where to find the 'Details' tab in the Agent Workspace, it only appears blank. Steps to Replicate in PDI ...
Hi, The customer has a custom field to identify the affected user in an incident. So:Caller: Person who call/open the incidentAffected: Person who is affected by the incident (reference to sys_user table)The requirement is: "Adding a new Contact Card...
Hello, When creating incidents I have a few templates set that i choose from. Im creating a new template. In the description field on the template it files in things like:"System affected: Date Started: "etc.I always fill in the date started with to...
Hi,We have recently moved over to Service Operations Workspace (used to use Agent Workspace) and when you created a ticket in Agent Workspace you could see all previous tickets for that user, in relation to Incident, Requests and Interactions. Now w...
