Resolve button Visibility in SOW

[NishaB]

Hi,

I want the Resolve button is SOW to be configured like this. The Resolve button is visible only when the incident record is in InProgress state. For all the other states(New, OnHold, Resolved, Closed, Cancelled) it has to be hidden. I configured this in the native view. I updated the Resolve button for Incident record UI Action. I didn't find any UI action specific for SOW. I found one in declarative actions . But I don't know where to give the visibility conditions. Can anyone help me?

[Ankur Bawiskar]

@NishaB 

Request you to close your earlier questions by marking appropriate response as correct.

Members have invested their time and effort in helping you

[NishaB]

Does anybody know how to solve this?

[Ankur Bawiskar · Accepted solution]

@NishaB 

it's a declarative action assignment

Visit this and add the correct conditions

https://instanceName.service-now.com/nav_to.do?uri=sys_declarative_action_assignment.do?sys_id=127dba4b77733010e35c06e57b5a9949%26sysparm_view=advanced

1) Ensure you add Record conditions (State IS In Progress)

2) Also remove the Script Condition (this comes from the OOB UI Action "Resolve")

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NishaB]

Yes..This helped me a lot..Thank you @Ankur Bawiskar