Field Recommendation (Assignment Group Classification) Not Displaying in Service Operations Workspac

[Anurag S]

Hi Community,

I am facing an issue with Field Recommendations in Service Operations Workspace.

Configuration:

Recommendation: Assignment group (Classification) - Clariant
Action Type: Field Recommendation
Resource Generator: Assignment group using Classification
Classification Definition: Incident Assignment - Clariant

Validation completed:

- Recommendation is Active
- Resource Generator is Active
- Classification Definition is Active
- ML Solution is Active and Trained
- Test Solution returns valid predictions
- Predicted Assignment Groups exist in sys_user_group
- Confidence scores are returned successfully

Working Recommendations:

- Copy Resolution Notes
- Link Open Problem
- Custom Major Incident Recommendation

Not Working:

- Assignment Group (Classification)
- Service (Classification)

Observation:

Guidance-based recommendations are visible in SOW.

Field Recommendation-based recommendations are not visible in SOW.

Questions:

1. Are Field Recommendations expected to appear in the Recommended Actions panel or near the target field?

2. Are additional configurations required to render Field Recommendations in SOW?

3. Has anyone seen Guidance recommendations working while Field Recommendations do not appear?

Thanks.

[Ankur Bawiskar]

@Anurag S 

screenshots please of the config and the outcome

[Anurag S]

Hello Ankush,

Please check attached screenshot 

Thanks 

[Ankur Bawiskar]

@Anurag S 

thanks, let me see if I get time to explore this in my PDI

[Tanushree Maiti]

Hi @Anurag S 

1. Actions of the type Guidance and Guided Decision Tree are displayed as cards within the contextual side panel.

Recommended actions - guidance card

2. Please double validate the configuration from this documentation :

Creating guidance and field recommendation in Recommended Actions 

Recommended Actions 

https://www.youtube.com/watch?v=blzyJ1bI3_4