Field Recommendation (Assignment Group Classification) Not Displaying in Service Operations Workspac

[Anurag S]

Hi Community,

I am facing an issue with Field Recommendations in Service Operations Workspace.

Configuration:

Recommendation: Assignment group (Classification) - Clariant
Action Type: Field Recommendation
Resource Generator: Assignment group using Classification
Classification Definition: Incident Assignment - Clariant

Validation completed:

- Recommendation is Active
- Resource Generator is Active
- Classification Definition is Active
- ML Solution is Active and Trained
- Test Solution returns valid predictions
- Predicted Assignment Groups exist in sys_user_group
- Confidence scores are returned successfully

Working Recommendations:

- Copy Resolution Notes
- Link Open Problem
- Custom Major Incident Recommendation

Not Working:

- Assignment Group (Classification)
- Service (Classification)

Observation:

Guidance-based recommendations are visible in SOW.

Field Recommendation-based recommendations are not visible in SOW.

Questions:

1. Are Field Recommendations expected to appear in the Recommended Actions panel or near the target field?

2. Are additional configurations required to render Field Recommendations in SOW?

3. Has anyone seen Guidance recommendations working while Field Recommendations do not appear?

Thanks.

[Anurag S]

Hello Tanushree,
Thanks for information.

my concern is regarding field recommendation which should appear just down or beside field e.g. assignment group and what you have provided info is regarding guidance recommendation.

Thanks,
Anurag Siddheshware