Currently the OOTB configuration for displaying a VIP caller on the incident list view only works using the Classic list view and not the SOW Incident List view. I have seen to flag/highlight a value in the SOW you can use the Highlighted Value feature. This is what is provided OOTB on Priority. However, the documentation outlines that this does not work on Reference fields, URLs or Document IDs
They were work perfectly fine on the SOW form view just not in the SOW list view.
Does anyone have any ideas or suggestions for flagging a VIP caller on the Service Operations Workspace? I would prefer to use best practices and I would prefer not to create additional fields. Thanks in advance.
Hi @Aniket15,
Thanks for the suggestion but this method has not worked. There is still no icon/flag available on the Service Operations Workspace
