How To add On Behalf Details to the Record information in SOW

[shyam34]

Hello All , 

Currently I'm working on Building SOW for our client for ITSM , I have an Requirement to Show On Behalf of Tile Same as Caller contact Tile , On Behalf is Custom field this is my Expectation , Can anyone guide me how I can Implement this along with some step by step Process or any document related to this would be highly helpful 

@JagjeetSingh @Daniel_O @Haseeb-Ahmed  

[Haseeb-Ahmed]

Hi @shyam34 

You may follow below

1. Make sure, you are on the latest sow version(4.0+) and using the new record page

2. open "yourinstance/now/builder/ui/edit/pc/728ec88c43fa2110f20fff53e9b8f278/e934b8dc43032110361dff53e9b8f21c/afd4b8dc43032110361dff53e9b8f28a"
3. create a new variant of the above page, and add a new custom tile by following other available tiles.

4. Make new variant order less to render custom variant.

Please accept the solution or give a thumbs up if it answers your query.

Thanks,
Haseeb Ahmed

[shyam34]

@Haseeb-Ahmed   , Thanks Ahmed , can I also know where I need to Make changes to the Scripts? Like I need to get the Contact Information of On behalf from user table

[Haseeb-Ahmed]

Hi @shyam34 ,

You may reuse data broker output similar to caller card(refer to screenshot)

also, if you want to perform some customization, I would suggest you debug this data broker a little bit so that you understand from where it fetching the required information, and you may modify it as per your requirement.

Please accept the solution or give a thumbs up if it helped you in any way.

Thanks,
Haseeb Ahmed