Hey all,
So we're trying to migrate over from Agent Workspace to SOW and we have to update the forms a little to match what fields we have currently.
I've done this through the Service Operations Workspace Admin Center, and then clicked to configure the Incident Management.
And then I click on the Record configuration under details as this is what I want to update.
This takes me to the form in Form Builder. I've made my changes in here, saved. When I click the Preview button, I can view the form with all my changes fine. However, in the Service Operations Workspace, under the Details tab of the form, there have been no changes? What am I missing?
did you select the correct form view?
It should be "Service Operations Workspace" view where you should do the changes to reflect in SOW
Steps to follow: Ensure you are capturing this in update set for application scope "Incident Management for Service Operations Workspace"
-> go to native incident form
-> configure form layout
-> select the correct view and add/remove fields
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