Hi All, hope everyone doing great. I have been asked to redirect the "admin" users to native UI, and non-admins to "sow" workspace. i have written the below code for incident in "sys_navigator" table. but the redirections is not happening. "Admins" a...
Hello ,I have a requirement to show existing UI action on SOW on incident record. In the UI action there is a popup when button click to select, In ui action i click on the workspace form button then it is visible on the workspace, but when i click t...
Not able to see ITSM Menu on SOW, only express lists are showing. LIST SNC is not showing, as required plugins are installed
Hello all, Our organization is currently migrating our Service Desk from using the old agent workspace to the new SoW. Something we have immediately noticed is that lists do not auto refresh like they do in agent. I have spoken with Service Now and w...
on SOW for resolved incident when we try to create KB the Knowledge base are empty but on native view we are able to select Knowledge basePlugins Installed : com.snc.incident.knowledge
I have a requirement to hide the New button in the Status Call related records on the Incident page in Service Operations Workspace (SOW). I initially tried using Declarative Actions. I followed multiple YouTube references and implemented the steps e...
There is a button called as task, whenever we click on this task button, it opens a modal pop up. This modal pop up has a component repeater which is used for 10 times, this will show different catalog items, when user click on them, it redirects to ...
I want to add number Badge to the Attachment icon. A live number of attachments should be seen there.EG -> Means when I add 1 attachment from there it will show a small 1 over there in circle.
In the service operations workspace, in related list - child incidents, related records tab, there is a new button.We have to customize the button in such a way that it opens a modal pop up with 3 options in the dropdown. Based on the user selection...
In communication tasks, Email template is auto populated. But Teams message is not. Our requirement is to copy the same email to Teams message. OOTB, Email templates are configurable but there is no such configurations found for Teams message. How ca...
I'm hoping someone here has experience with this. I am trying to add a new section/field to the PIR (Post Incident Report) in the SOW (Service Operations Workspace). I added a new field (Impact Summary) to the sn_sow_inc_post_incident_review table ...
Hi All,We are experiencing an issue with the reports in the Service Operational Workspace. Specifically, when opening Single score type records from within the reports, the system redirects to the legacy (NaviTE) UI instead of opening them inside the...
Hi,I am working on a custom table record page in ServiceNow Configurable Workspace / UI Builder.Currently, all related lists / related tables are being displayed as individual horizontal tabs on the record page (example: Tools, Tables, Views, Topics,...
I have added a new knowledge base and I want to find articles from it when I search in Agent Assist sidepanel in SOW. How do I configure what knowledge base it should use?
Hi All, How to edit the filter condition for Your teams and All teams to display only groups where group type is ITIL. Can anyone suggest how to achieve this
