Let's assume that I have an Incident, and the Incident has a value for Service [business_service]. The name of the Service does not appear in the Incident Short description [short_description]. That would be redundant, since the information is in the...
Hi all, I’m working on a feature in Service Operations Workspace where a Service Desk Agent should be able to make the current incident the Parent Incident, and link related incidents (surfaced by Agent Assist) as Child Incidents, without saving or n...
Hello Community,I'm currently working on integrating Teams conversations via the sidebar in ServiceNow. When I try to add participants to the conversation, I receive an error stating that the user does not have access to the record.I’d like to unders...
Hello All,I want only major incident managers to have the ability of creating outage.We do not want to adhere/change the oob acls also i found one create outage button on so in incident records outages related record.I want to know where is this butt...
I'm trying to figure out how automatic searches on fields are configured. When I create a case in CSM/FSM workspace and select the Account field, before I write anything a list of search results are displayed under the field. This search is updated a...
I have built a UI page that functions correctly in the legacy view and configured a SOW UI action button that should load the page onClick. However, the SOW button will not load the page and does nothing. I suspect it has something to do with the UI ...
When I try to update bulk tickets the Assign to me button does not work, this is OOB on task table and does not pop-up any errors as well. How should I test this? I checked, it's not a UI action in the table, seems like something coming from the UI...
I've created a custom landing page in SOW, the page body contains a tab component with 2 tabs, and then each tab contains multiple tabs, each of those subtabs contain presentational list querying the same table with different fixed filters. this is c...
I'm hoping someone here has experience with this. I am trying to add a new section/field to the PIR (Post Incident Report) in the SOW (Service Operations Workspace). I added a new field (Impact Summary) to the sn_sow_inc_post_incident_review table ...
Hi,Auto refresh not working on list view with SOW workspace after Yokohama upgrade.We tried put glide.lists.live_list_enabled as true, it is not helpful.Is this bug for Yokohama?Is there workaround way to make working?Right now, we have to click ref...
I need help. I want the assignment group to be auto fill to the our svcdesk group. when they create an incident in operation workspace what is the simplest way to accomplish this.
I am trying to track down the "Save" button shown in the attach image. Issue: When an Agent clicks "Save", the incident is being assigned to the agent automatically, even though the Agent is not part of the assigment group. Due to the assignment, the...
I want to block one group from see the create problem button from incidents or to stop the button from working. i create this script but is working all user "label": {"translatable": true,"message": "New Problem"},"routeInfo": {"route": "record","fi...
Hi everyone I’m trying to customize the behavior of Data Visualizations inside a Service Operations Workspace (SOW) dashboard.Right now, when I click on a chart, it sometimes opens the Classic UI form or list view instead of the Simple List page insi...
I am having a very frustrating time trying to continue my on-demand course in NowLearning. Every time I log in and try and access the course, it says "Access Denied AccessDenied" in black text on a blank white background that takes up the whole page...
