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Resolved! how to add color coding in service operation workspace

Hi i want color coding in service operation workspace for follow up field like priority has in the attached screenshot. In native incident if we can apply if we select from gear icon like wise how to change in sow. Please let me know. 

RMU_0-1728015608599.png
Community Alums by Community Alums  
  • 3245 Views
  • 4 replies
  • 4 helpfuls

Resolved! Guided Tour for Incidents on SOW

I am trying to create a guided tour on the SOW that will take users into an incident to tour the incident form. I have separate guided tours for the landing page and the list page and they work fine. However, because I have to include a sys_id for th...

cmassaro by Tera Contributor
  • 1288 Views
  • 2 replies
  • 1 helpfuls

Re-opening a resolved CSM case

Hi community,I have received a request from our Customer Service department to automatically re-open a case when a customer adds a comment while the case is in the Resolved state. From a technical perspective, this seems straightforward to implement ...

mrosok by Tera Expert
  • 449 Views
  • 2 replies
  • 0 helpfuls

Ui builder slowness issue

I've created a custom landing page in SOW, the page body contains a tab component with 2 tabs, and then each tab contains multiple tabs, each of those subtabs contain presentational list querying the same table with different fixed filters. this is c...

Mukul Dash by Tera Contributor
  • 1459 Views
  • 3 replies
  • 0 helpfuls