Hi,I'm trying to do a gap analysis for a bunch of SOW plugins in order to see which version I need for my upgrade.These are the plugins:com.snc.uib.sow_icmcom.snc.uib.sow_incidentcom.snc.uib.sow_mimcom.snc.uib.sow_problemcom.snc.uib.sowcom.snc.uib.so...
Hello ServiceNow Community,I am currently validating an out-of-the-box (Zurich) Incident Management implementation and noticed the following behaviour.When an analyst uses the"Assign to Me" action from Agent Workspace:Assigned To is correctly populat...
Hello All, In a Zurich OOTB implementation, incidents are automatically closed after "x" business days in the Resolved state.However, analysts do not have access to either:a Close Incident action;a Closed state transition.Is this considered standard ...
Hi Community,Since today, we've noticed an issue where fields on Form Views are completely hidden in Global Applications.Issue Details:The problem started today without any intentional changes from our side.Form views in Global scope are not displayi...
I need to hide the Incident menu (Assigned to You, Unassigned, Open, Resolved, etc.) in the Service Operations Workspace for users who have both the itil and XY roles. The expected behavior is: Users with only the itil role should continue to see the...
Hi all,I want to update the 'Major Incident Management for Service Operations Workspace' (sn_sow_mim) plugin to the latest version but I'm unable to find it through the application manager. I know it can be installed from admin center in SOW configur...
Hi everyone,I'm working in Service Operations Workspace and have created a custom page in the Context Sidebar Page Collection.My requirement is to display the Company details of the currently opened Incident in a Contact Card component.RequirementWhe...
Hi All, I have a requirement when user type in the worknotes and a form open ups using the UIpage.The below called in the onchange cliet script. g_modal.showFrame({ title: 'My Popup', url: '/workspace.do', size: 'md' });<?xm...
Background:I'm trying to visualize incident impact on my Business Application, but I don't see an easy way for the Application owner to see if there are any ongoing issues to their Business Application. I've created a Business Application called "Spa...
Hi Team , need to autopopolate 3 feilds(oss site i'd, site owner, parent) from details tab to dispatch request custom tab in workspace. we are usinh yokohoma version. if some one have the solution please share with me , Thanks in advance. Thanks,Hari...
On the incident legacy UI/form, the priority label is a hyperlink however in SOW the label is not and I cannot find a way to make it a hyperlink. How can I make the label a hyperlink just like in the legacy UI? ThanksGarfield
Can someone explain this to me?When creating a new INC from SOW and trying to add Service Offering, i get a new window opening. But the link for the Service Offering shows the Parent as clickable. Not the Service Offering.Any idea Why is that and wha...
Hi, Does anyone know how to make the resolved (powered by GenAI version) visible when creating a new Incident in Service Operations Workspace? OOB its hidden but I want it to be visible. Thanks in advance!
I'm facing a very specific and frustrating issue regarding field visibility inside Service Operations Workspace (SOW) when creating a new incident record (sys_id=-1). I created a custom choice field on the Incident table named "Estado de la Actividad...
Hi Team, watchlist field is there in catalog item want to know can i see same watchlist on service portal eg: i have created a incident the worknotes between me and servicenow agent want to see a group of people Ex: my manager & my collegues and othe...
