I am trying to create a guided tour on the SOW that will take users into an incident to tour the incident form. I have separate guided tours for the landing page and the list page and they work fine. However, because I have to include a sys_id for th...
Hi!How would I be able to add a new field in the Schedule > Edit Shift > Members tab within the Service Operations Workspace?This is where I need a new field coming from the cmn_rota_roster table:
Is there is a way to remove duplicate additional comments appearing in REQ activities field in SOW? I created a business rule that successfully adds the comments to the RITM form but when I add a comment in the REQ activities field, the comments appe...
Service Operation Workspace Customization Declarative action: Declarative Actions are the new version of UI Actions in ServiceNow, built for modern Next Experience UIs like Workspaces, Playbooks, and Catalog Wizards. Feature Declarative Action (New) ...
Hi there, I have a field "Enterprise Application ID" with type "Name Value pair". Is it possible to make name part as dropdown? I tried to achieve it in my PDI but its not working. Is it feasible to achieve? if yes then how? If not, is there any way ...
Hi!How would I be able to add a new field in the Schedule > Edit Shift > Members tab within the Service Operations Workspace?This is where I need a new field coming from the cmn_rota_roster table:
Hi everyone,We’ve noticed an issue where work notes and additional comments are sometimes automatically duplicated in the interaction area.What conditions or settings might cause this behavior?please provide the necessary steps or considerations to o...
Hi all, We have a need to remove create change request, outage, and problem from the Incident form in ServiceOperations Workspace. I have already removed this option from the chrome tab. I cannot find where to modify these last options. Appreciate an...
Customer would like to display 'Requester Information' in the contextual sidebar in Incident, similar to how it works for Interactions. In the Page Collection (UX Extension Point) SOW - Sidebar tabs top, I copied the 'Requester Info' screen which has...
Basically Subject. I am creating workcenter dashboards and our main communications hub that distributes incidents to different ques needs to be able to quickly see a list of incidents and the date they were last assigned a new assignment group. Thank...
Use case:1. Incident is "In Progress" - user fills in Close code & Close notes & u_custom_field_1 (!!!!without saving the record)2. User clicks on Resolve button in SOW3. Modal shows Close code & Close notes are filled and their values are taken from...
Hi all, When I open my ticket in SOW, under record information->SLAs and timings, I don't see the correct information on my SLA. Example: the response SLA for 60 days but it shows 7months 3 week. However, when I click on view all SLAs, I do the see t...
Hello everyone! How do i configure field recommendation action? I have looked upon the documentations and I have been lost because there is no clear instruction in how to do so. I tried to create one but it didn't display in the field intended. Pleas...
Hello All, Need some Insight on how Caller Contact Details are populating in Record Information Currently when we click on Contact button it is showing Local Time , Email , I want to Populate few more fields where can I include them , I saw in UI Bui...
Good day everyone!I would like to ask how to resolve this problem if the Recommendations side panel in SOW indicates that there is "No active recommendations" even if I have already activated recommendation and it is in the OOB Incident context and A...
