I have created a macro:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <j2:set var="jvar_n" value="getUserAssets_${ref}" /> <a id="${jvar_n}" onClick="g...
In Service operation The current design for the Incidents view, with three vertical columns, is challenging tomanage doe End Users, as the information is quite compact. How we can Change thelayout from three columns to three horizontal rows ?
Our Service Desk agents use the Dark theme mode. When they create an Incident and attach a file to the incident, The workspace changes to light theme.The page starts with thisAdd 1 attachment it changes to this Any thoughts or ideas on where to look ...
Hello, How can we implement VIP tag in SOW while creating the Incident, The tag should be visible once the "Requested for" is filled. The tag should be visible before saving the incident, is this possible?
Use case:1. Incident is "In Progress" - user fills in Close code & Close notes & u_custom_field_1 (!!!!without saving the record)2. User clicks on Resolve button in SOW3. Modal shows Close code & Close notes are filled and their values are taken from...
I've been tasked to add a paperclip icon to indicate when an incident or interaction has one or more attachments. While a style exists to accomplish this in the fulfiller view (Now Platform), this method does not seem to apply to Service Operations W...
Hi all,We have some custom fields created in native view on Incident table. On SOW Incident list view when I select 1 or multiple incidents and select Edit button I am unable to view those custom fields. Did anyone come across this and how did you re...
Hi all, We work in a fully bilingual plateform with French and English users.All our KBs have a FR and EN version.In SOW, when opening Incidents, agent assist proposes KBs to the technicians.At the moment, it proposes KBs in both language, so if sear...
Hello, when we are selecting the knowledge article for a Particular incident in the SOW we are not able to see the CI field, how can we fix this?
Hello Community,I'm trying to create a marketplace-ready app in ServiceNow using the UI Component via ServiceNow CLI, but I keep running into the following error. No matter which scope I choose, I get:Failed to run project command (Table Operation CR...
Hi Community,I am trying to build a custom UI Action on the sys_archive table to trigger an archive rule manually.My use case is:First, reassign inactive users to active ones using a custom Script Include UserReassignmentUtilThen, execute the selecte...
Hi Community,I am trying to build a custom UI Action on the sys_archive table to trigger an archive rule manually.My use case is:First, reassign inactive users to active ones using a custom Script Include UserReassignmentUtilThen, execute the selecte...
i have to remove the Price from the workspace Service operational workspace
hi,In SOW view on the can read field of a KB the info (i) icon is missing, is the expected behaviour or bug? how can we fix it?
How to auto open the modal when page get loaded in workspace using ui builder
