Hello,I have a report created to get all the breached incidents assigned to a Parent group and all its child groups.I have followed a great helpful article on this. Thanks to the contributor Murthy. https://www.servicenow.com/community/incident-manag...
Users want Service Operation Default Dashboard to their Dashboard instead of Overview dashboard. Do we have that option to set default dashboard as per User's Choice?
Dear community, I have come across with one situation today. I have tried to create incident from Service operations workspace when i try to do that when we try to select the user reference fields for example caller, affected user and assigned to in ...
I am experiencing two issues with the Automated Test Framework (ATF) "Click a List UI Action" test step:**Environment:**- Test Step: Click a List UI Action- Table: Group [sys_user_group]- List Type: Related list- Action Type: List banner button**Issu...
Let's assume that I have an Incident, and the Incident has a value for Service [business_service]. The name of the Service does not appear in the Incident Short description [short_description]. That would be redundant, since the information is in the...
Hi all, I’m working on a feature in Service Operations Workspace where a Service Desk Agent should be able to make the current incident the Parent Incident, and link related incidents (surfaced by Agent Assist) as Child Incidents, without saving or n...
Hello Community,I'm currently working on integrating Teams conversations via the sidebar in ServiceNow. When I try to add participants to the conversation, I receive an error stating that the user does not have access to the record.I’d like to unders...
Hello All,I want only major incident managers to have the ability of creating outage.We do not want to adhere/change the oob acls also i found one create outage button on so in incident records outages related record.I want to know where is this butt...
I'm trying to figure out how automatic searches on fields are configured. When I create a case in CSM/FSM workspace and select the Account field, before I write anything a list of search results are displayed under the field. This search is updated a...
I have built a UI page that functions correctly in the legacy view and configured a SOW UI action button that should load the page onClick. However, the SOW button will not load the page and does nothing. I suspect it has something to do with the UI ...
When I try to update bulk tickets the Assign to me button does not work, this is OOB on task table and does not pop-up any errors as well. How should I test this? I checked, it's not a UI action in the table, seems like something coming from the UI...
I've created a custom landing page in SOW, the page body contains a tab component with 2 tabs, and then each tab contains multiple tabs, each of those subtabs contain presentational list querying the same table with different fixed filters. this is c...
I'm hoping someone here has experience with this. I am trying to add a new section/field to the PIR (Post Incident Report) in the SOW (Service Operations Workspace). I added a new field (Impact Summary) to the sn_sow_inc_post_incident_review table ...
Hi,Auto refresh not working on list view with SOW workspace after Yokohama upgrade.We tried put glide.lists.live_list_enabled as true, it is not helpful.Is this bug for Yokohama?Is there workaround way to make working?Right now, we have to click ref...
I need help. I want the assignment group to be auto fill to the our svcdesk group. when they create an incident in operation workspace what is the simplest way to accomplish this.
