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Incident Management SOW forum
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Forum Posts

Resolved! UI Navigation Redirection

Hi All, hope everyone doing great. I have been asked to redirect the "admin" users to native UI, and non-admins to "sow" workspace. i have written the below code for incident in "sys_navigator" table. but the redirections is not happening. "Admins" a...

sry by Giga Guru
  • 1248 Views
  • 7 replies
  • 1 helpfuls

Resolved! How to Show popup When Button click on SOW

Hello ,I have a requirement to show existing UI action on SOW on incident record. In the UI action there is a popup when button click to select, In ui action i click on the workspace form button then it is visible on the workspace, but when i click t...

SS1510 by Tera Expert
  • 633 Views
  • 9 replies
  • 1 helpfuls

Resolved! SoW Lists Refreshing

Hello all, Our organization is currently migrating our Service Desk from using the old agent workspace to the new SoW. Something we have immediately noticed is that lists do not auto refresh like they do in agent. I have spoken with Service Now and w...

connormills by Tera Contributor
  • 502 Views
  • 3 replies
  • 1 helpfuls

Adding a new section to the PIR

I'm hoping someone here has experience with this. I am trying to add a new section/field to the PIR (Post Incident Report) in the SOW (Service Operations Workspace).   I added a new field (Impact Summary) to the sn_sow_inc_post_incident_review table ...

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