I'm hoping someone here has experience with this. I am trying to add a new section/field to the PIR (Post Incident Report) in the SOW (Service Operations Workspace). I added a new field (Impact Summary) to the sn_sow_inc_post_incident_review table ...
I’m working on a requirement in Service Operations Workspace (SOW) related to the Problem Tasks related list on the Incident record. Could you please help me how to enable the edit button for the Problem Tasks related list on an Incident record in SO...
We are new to SOW and on the incident form in SOW there are the Overview and Details tab. The service desk is asking for us to swap the order of the Details and Overview tabs so that Details appear before Overview.I trying to explain the purpose of t...
In UI16, when opening an Incident and navigating to the Alerts related list, using the “Display/Hide Hierarchy List” option correctly shows both primary and secondary alerts (alert hierarchy).However, when opening the same Incident in Service Operati...
Hello,In SOW , in 'My Lists' section if i click on 'Create new List' and then add a list - Shared with me and opened by link is automatically added, is there any way to hide it or is it intended. and is there any way we can edit the list that we cre...
Hi, I am wondering how I configure the buttons and cards for recommended actions as per the image attached. When doing so through guidances it seems to allow some buttons on the cards to be updated for example, the similar incidents record card is e...
As a Service Desk Agent I want the Incident to open automatically after:1. Set Call Type = Incident2. Click 'Save or Submit' button in the interaction.This will allow you not to manually navigate to the created incident. I understand, OOTB that if yo...
Hello everyone,I need to be able to open a Request from an Incident in the Service Operations Workspace, so I've tweaked the Workspace Client Script of the "Create Request" UI Action to my needs and have been using that.Thing is, whenever I click on ...
Hello Community, Can anyone let us know how the below highlighted related list filter works in SOW because some users it's showing for some users it's not showing any records. Any filter criteria configured for this? Thanks,Nagesh
In service operations workspace, presence indicator shows users who have left the record. This is causing confusion to take ownership of the ticket. Is anyone else facing this issue and if were able to find fix or a workaround.
HI All i have clone the service operation work space After i have change scope Incident Management for Service Operations Workspace,i have checked the client scripts but that related client script not appears to mei need change the full name i have t...
HI All, I need change the service operation work space landing page, we need add to change landing page and change the namecan any body please provide the doccument. i have try to change to landing page but that not reflect to landing page.i have als...
Hi all,When a problem is auto-created after a Major Incident is resolved, the problem appears under Details but not under Related Records → Problems. I’ve attached screenshots for reference.Does anyone know why this might be happening or how to fix i...
Hi everyone,I am using ITSM Workspace out of the box and I am having issues with translations.I already tried using sys ui message and sys translated but it did not work in this case.Now I am checking UI Builder to try to handle translations and I wo...
