Hi All, I have a requirement when user type in the worknotes and a form open ups using the UIpage.The below called in the onchange cliet script. g_modal.showFrame({ title: 'My Popup', url: '/workspace.do', size: 'md' });<?xm...
Background:I'm trying to visualize incident impact on my Business Application, but I don't see an easy way for the Application owner to see if there are any ongoing issues to their Business Application. I've created a Business Application called "Spa...
Hi Team , need to autopopolate 3 feilds(oss site i'd, site owner, parent) from details tab to dispatch request custom tab in workspace. we are usinh yokohoma version. if some one have the solution please share with me , Thanks in advance. Thanks,Hari...
On the incident legacy UI/form, the priority label is a hyperlink however in SOW the label is not and I cannot find a way to make it a hyperlink. How can I make the label a hyperlink just like in the legacy UI? ThanksGarfield
Can someone explain this to me?When creating a new INC from SOW and trying to add Service Offering, i get a new window opening. But the link for the Service Offering shows the Parent as clickable. Not the Service Offering.Any idea Why is that and wha...
Hi, Does anyone know how to make the resolved (powered by GenAI version) visible when creating a new Incident in Service Operations Workspace? OOB its hidden but I want it to be visible. Thanks in advance!
I'm facing a very specific and frustrating issue regarding field visibility inside Service Operations Workspace (SOW) when creating a new incident record (sys_id=-1). I created a custom choice field on the Incident table named "Estado de la Actividad...
Hi Team, watchlist field is there in catalog item want to know can i see same watchlist on service portal eg: i have created a incident the worknotes between me and servicenow agent want to see a group of people Ex: my manager & my collegues and othe...
Are the cards on the Home page in the ServiceNow Workspace supposed to update live, or do they only refresh after reloading the page?
SOW Related Records Workflow does not display State text (Published). Activity icons/nodes appear instead - see attached.Expectation is/ In Zurich It was like belowHow to trobleshoot this quickly?Thanks,Kudatha
Please suggest how to achieve the below requirement on Service Operations Workspace.How to update "Comments and Worknotes" fields colors on incident for Service Operations Workspace as mentioned attached screenshot.
HelloI would like ask for your support regarding an issue happening in SOW (Catalog Task record) , in fact, under Activity Stream Compose, I want to make work notes the First tab on the view and Comments second I tried to make it through fields d...
Hi Experts,I have a requirement to automatically populate the Source field on the Incident form based on where the Incident is opened from.RequirementIf the user opens the Incident from Service Operations Workspace (SOW), set the Source field to "int...
Hey, can anyone help me? Where I am building a Manager dashboard in the workspace, where I am unable to bind data for count purposes, where the manager has a drop-down, if the manager clicks any assigned group in the drop-down component, I am unable...
I am writing an article on how to update the query for updating the recent incidents. As of now by default we have query for 'created on last 7 days'. With this there is an issue on fetching the incident incase of caller didnt create any incidents ...
