I have to edit the homepage of Service operation workspace-- 1. On the SOW home page add a new tab after Your Work and Your team's Work, named Unassigned work and under that we have to create a new widget2.On the Your Work tab:Add a new widget for Pr...
Hi there, I have requirement to allow end user to shuffle position of pie charts on the landing page of SOW. How can we achieve this? I can change its position with "UX Client Script Includes" but is there any way to allow end user to move position...
Hello Team, I would like to hide the "Communication," "Playbook," and "Post Incident Review" tabs in the Major Incidents section within the Service Operations workspace.Could you please assist me with this? Requirement is these tabs are visible only ...
I tried using a UI Macro to hide it on the backend, but it is not hidden in Service Operations Workspace under My Approvals
Hello,I'm on Xanadu.I'm looking to have my agents see the vip flag in SOW both from the Incidents details screen as well as the SOW overview (record information) view.They currently only see the flag in the SOW overview (record information) screen.Th...
Hi everyone,I need to ensure that whenever a user opens an Incident, Request, or similar ticket - the record always opens in SOW, not the classic UI.Right now, links opened from outside SOW still route to the classic view.What’s the best way to globa...
Hello,how can I make the reference list cover the whole pop-up, instead of having just a fixed height?Thank you
I have noticed that the record preview for the "caller" reference field in my instance is not loading right away or sometimes not at all, in SOW. I thought that it might be a client script or UI policy on my sys_user table, which is causing the probl...
I am working on Service Operations Workspace (SOW) in ServiceNow. While creating a new Incident, the Screen Meet option is appearing on the right side of the form. Could anyone please help me how to disable/remove the ScreenMeet option only in SOW, ...
Hi there. I am having a heck of a time trying to figure out how to update the list columns in SOW (Service Operations Workspace). Here's what I am talking about:Click on All > Workspace Experience > Workspaces > Service Operations WorkspaceClick ...
After upgrading to Zurich, the Inbox in Service Operations Workspace collapses automatically whenever an agent accepts a Walk-up/Chat (MSI). It used to stay pinned. Is there a way to stop the Inbox from collapsing? Please let me knowThanks and Regard...
Hi Team,I want to update the contact information of user in sow record information. I want to display extra details to the existing values. Could you please suggest how to do it.PFA screenshot highlighted in yellow, where I want to display some more ...
Hi , We have a requirement to have a declarative action in Service Operations Workspace that should be similar to Compose Message of Agent Workspace. Please help me with this. Thanks in Advance
Hello, we need add My Approvals(KM approvals) in list view in Service Operation workspace for console user with u_knowledge_manager role, is this possible?
I need to hide or remove the "New" UI action from the Related Attachments tab in the Service Operations Workspace. Even after disabling the UI action in sys_attachment, the UI action still appears. Could someone please help me?
