How to disable email composer in activity stream (SOW) on state change?

[michelvande]

We recently upgraded to Xanadu. When changing the state of an incident to Awaiting User Info (in Service Operations Workspace), the email composer pops out in the Activity Stream. We would like to disable this. Where or how can we change the conditions on when to show the email composer in the Activity Stream?

[Sujatha V M · Accepted solution]

@michelvande  Please follow the below article,

Service Operations Workspace – How to hide the “Email” section in Compose pane? 

https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-how-t...