How to create new containers in Overview tab of Incident form in SOW home page.

[Narayan K]

Hi there,

I have requirement to remove Assets, Affected CIs and add new containers for Child incidents, Problem, Change Request in Impact section in Overview tab of Incident record.

I tried to search on community but very less information available to achieve these requirements.

Please let me know if anyone have solution for this. Thanks!!

[Chris D]

Technically you can't simply edit this ootb Overview tab to remove them - you need to create a variant in UI Builder and use that.

You should be able to do that by following the directions on the first section of this "Customize the Overview tab for an incident": Customize the incident record page (servicenow.com)

[Narayan K]

Hi @Chris D , thanks for the suggestion. I am able to remove Assets & Affected CI's containers. but to add new containers do you have any solution? 

I have created a new container but even if I click on it , its not showing list of change requests.

[Chris D]

Sorry, I've not actually customized this myself... since you're effectively replicating the ootb functionality but applying it with different tables, I would have started by trying to review all the config options for the existing containers and see if I could revise them to point to the new table(s) rather than try to recreate from scratch.