Contextual side Panel - Can you set a default or change the icon order?

Jenna · ‎11-16-2023

We'd like to change the order of the icons in the side panel if possible? We'd like to get agent assist at the top or as the default. Is that possible? All I can find is the Article but I cannot find an SRP Record in step 3.

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-operations-w...

Tony Campanile · ‎11-16-2023

Navigate to sys_ux_app_route.LIST from All menu,
1) This will bring you to the UX App Routes page

2) Use filter with below conditions in screenshot

3) change order value to higher/lower number to move icon up or down the list

If you are on Vancouver do the following:
1) Select All from navigation menu

2) search admin and select "overview"

3) Select Record Page-Incident from initial setup

4) Select "customize" button in contextual side panel card.

5) change order lower to move up and higher to move down

let me know if this helps.....

View solution in original post

StefanoZ · ‎10-11-2024

Same for me, anyone found a solution?

Anusha Gottam · ‎12-12-2024

Hi remove old filter and try this filter condition "Parent Macroponent to UXR Base Experience shell" and then change the order number. This should solve your problem

chaffou · ‎12-12-2024

Same for me it's not reordering the Contextual side Panel ?!

DeuCh44-ext · ‎05-02-2025

Same. Did not work for me.

This worked for me:
Adapted the JSON field "Composition" on table "sys_ux_macroponent":
- for another order: change the number next to order
- for removing: I deleted the part of the element