How to enable ITSM module in SOW?

[Prathmesh Sawan]

Not able to see ITSM Menu on SOW, only express lists are showing. LIST SNC is not showing, as required plugins are installed

[Ankur Bawiskar]

@Prathmesh Sawan 

The list menu comes OOTB in SOW.

Seems you don't have proper role to view that

Did you try with admin role?

If visible with admin and not visible with non-admin then it's access/role issue

Try giving those users canvas_user role

check these links

Service Operations Workspace lists won't load 
also this table "sys_ux_applicability" holds the audience i.e. who will see which list

if user is restricted from seeing any list then the list category itself will be gone

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[Ankur Bawiskar]

@Prathmesh Sawan 

Hope you are doing good.

Did my reply answer your question?

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[Tanushree Maiti]

Hi @Prathmesh Sawan 

1. Check your plugin is in place : Service Operations Workspace ITSM Applications (sn_sow_itsm_cont)

2.In the UX List Menu Configuration record , Audient mapping has correct role.

3. Validate the configuration  in the UX List Menu ConfigurationThe SOW list navigation (in he sys_ux_list_menu_config table) and ensure that the UX List Categories related list contains the necessary ITSM categories (e.g., Incidents, Changes)

4. Clear cache  and Try.