How to link related incidents as child incidents from Agent Assist without saving or leaving theform

[SindhujaMS]

Hi all, 

I’m working on a feature in Service Operations Workspace where a Service Desk Agent should be able to make the current incident the Parent Incident, and link related incidents (surfaced by Agent Assist) as Child Incidents, without saving or navigating away.

[JeronG]

Hi Sindhuja,

This can be achieved by leveraging the Scripted REST Service Contextual Search Actions (Internal API), particularly the link_incident Scripted REST Resource, which allows linking related incidents as child records under a parent incident directly from Agent Assist.