Removing Filter from Workspace
How can I remove the filter for the Actions the filter is on the top right of the H&S actions.
Forum Posts
How to remove choice from channel dropdown in SOW
Hello everyone, I've done a bit of searching on this forum and have not seen any posts that answer this question so please forgive me if this has been covered (relatively new to the ServiceNow platform). I'm looking to remove one of the options from ...
Unable to save variant condition - Incident Overview SNC record
Hello all, I am looking to remove an item from the Overview tab that populates when viewing an existing incident record in the Service Operations Workspace and running into some issues along the way. Per recommendation of a ServiceNow member we've be...
We lost the Questions field in Agent workspace for interaction and incident
We lost the Questions section in Agent workspace for interaction and incident today morning for all users. We checked the form section and it is good. Anyone has idea what might be issue?#workspace #ITSM #questions #formSection
Add the Related Links like Add to Update Set in Service Operation Workspace
Add the Related Links like Add to Update Set in Service Operation Workspace. Please refer below image
VIP CALLER IN SOW
Can he highlight VIP Caller in SOW Workspace in a form view ? If we can how we can do it ?
Configuring the Inbox in Service Operation Workspace
Hello community I am trying to configure the inbox in SOW, however, I have an issue. I cannot see the status in my PDI. It is empty.How can I make the status visible as in the following example? I appreciate your help.Thanks
Resolved! Related Records in Contextual side bar for Incident
Hi Experts, In Service Operational Workspace, when we create new Interaction in contextual side bar we will get Requestor info. I need the same functionality to appear when we create new information. I am new to UI Builder Any help or reference link...
Getting a list view of records from a UI component
Hi All, I'm upgrading our ITSM implementation from Agent Workspace to Service Operations Workspace and I've hit a bit of an issue around replicating the single score incident widget functionality. Namely clicking 'through' the score to a list of unde...
SMS functionality in Record - SOW workspace
Hi,I'm not sure if this is possible but I have an HTML field in an Incident form which mimics SMS chatter. There is also a text field that has an eventListener to it (keyup) so when the user hits Enter, I send an SMS out, and places the text in the ...
Created variants and pages disappear in UI builder
Hi everyone, I created a new page and variant for my Service Operations Workspace. I was able to see it under the "Pages and variants" section in the "Service Operations Workspace" experience. But after I close the tab, and open a gain, I can not see...
Resolved! Updating the incident through Inbound action
The new incident is getting created thorough inbound action but when the user replies to the same mail. The incident is not updating instead it it creating a new one. Provide me with a sample script for better understanding plz.
Resolved! SOW - customise visualization charts
We are using Service Operations Workspace and in carousel, we are displaying a number of data visualization donut charts. We are getting the input from SowIncidentLandingPageUtils. The requirement is to customize the page based on the logged in user'...
I need script to demote major incident for service operation workspace
I need script to demote major incident for service operation workspace
How can I build a report to analyze tagged tickets?
Hello and good day, I'm a getting to the ropes of doing reports in Service Now. We're currently embarking on new approaches in Incident Management. One of the approach is to tag tickets where a major incident is avoided. I can run a report on the tag...
