SOW search results opening in Global view

[lynchr02]

We've just upgraded our instance to Build tag: glide-zurich-07-01-2025__patch12w34-08-17-2026 and since then when one of our agents searches for a ticket within Service Operations Workspace the search result is opening the ticket in the older Global view?

[Vishal Jaswal]

Hello @lynchr02 

Navigate to All > System Properties > Global Text Search and Compare the roles listed matches with the agent in scope or not.

Additional Information: 

Global Search is enabled as one of the choice in the drop down of Global text search because of below value:

sys_ux_page_property.do?sys_id=33922957c7b32010099a308dc7c26072

If you update the value to any dummy value, then Global will no longer appear as a choice in the Global text search.

[lynchr02]

Found out its a known issue with Zurich Patch 12 PRB2073716