In (SOW) I want the quick message should be display on the contextual side bar in ITSM Forum

[bhadrapothu]

 

Hi Community,

In one requirement in Service operation workspace(SOW) I want the quick message should be display on the contextual side bar above the Record Information . Please provide the answer asap.

Thank you in advance , 

[Akash4]

Hi Bhadra,

Try these following via UI Builder:

1. Go to SOW in UI Builder space > under pages and its layout search for Contextual Sidebar, click on this component

2. Add text/HTML component from list of components, enter the required message once you are on component (right panel) and set any styling, display etc

3. Save & Publish while previewing based on better output

Happy learning!

[bhadrapothu]

Hi Akash,

Thanks for your response , they are asking the quick message icon on the contextual side bar and when ever they click on the icon the quick message from (sys_email_canned_message) should populate  . how can it be done . through html can we do it , or there any other way to do it like (sys_ux_app_route). I done through UX App Route . the icon is visible but the functionality was missing .

Thank you,

[DanielStrange]

Did you ever find a resolution to this?  We are looking into the same item now.

[bhadrapothu]

Hi Akash,

Can we do it through html , to show the quick message icon on contextual side with the messages from sys_email_canned_message table . can you explain . I tried with the UX App Route , the icon is visible but the functionality was missing . 

Thank you,