ITIL user check whether user has access to knowledge article

[Aqib]

Is it possible for an ITIL user to check whether the caller of the incident has access to view a knowledge before attaching it to the incident.

Similar to the User Criteria Diagnostics UI Action on an article form, is it possible for an ITIL user to do this on the service operations workspace?

[Haseeb-Ahmed]

Hi @Aqib ,

1. Similar action can be created in the service operation workspace on the same table via declarative action of type server.

2. Also read/write access can be checked on declarative action record(refer screenshot)

you may refer video - https://www.youtube.com/watch?v=C8KDDHUvNO8

Please accept the solution or give a thumbs up if it answers your query.

Thanks,
Haseeb Ahmed

[timsabaumckean]

Believe you’re looking for the search as caller capability, which can be configured by following these docs