Major Incident: Problem-Related Record Appears in Details but Missing in Related Records

[Tfnhodgi]

Hi all,

When a problem is auto-created after a Major Incident is resolved, the problem appears under Details but not under Related Records → Problems. I’ve attached screenshots for reference.

Does anyone know why this might be happening or how to fix it?

Thanks in advance!

 

 

[Huynh Loc]

Hi @Tfnhodgi ,

Please review the Problem related list in the Service Operations Workspace view to determine whether the record is linked to a parent problem, child problem, or other related problem records.

If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution

[Tfnhodgi]

Hi @Huynh Loc
Problem -> Parent was already in my selected list for the SOW Incident form. 

[Kieran Anson · Accepted solution]

Hi,

I don't believe 'Problems' as a related list is there by default. You will need to view the related list to understand which field it is dependent on. From the below screenshot of the related list configuration for the 'Service Operations Workspace' incident form view, you can see there are 3 options. The related list should be on 'First reported by' to align with the data model

 

[Tfnhodgi]

@Kieran Anson 
Looks like Problem -> First Reported by populated with the problem correctly under related lists. The other two options left it blank.
Thank you for your help.