Make Assignment group dynamic

[AhuelieW]

Hello ServiceNow gurus, could you please help me ?

I've created a client script to auto populate the assignment_group based of the Assigned_to. In other words, you just have to type the fulfiller's name and his service group will get populated in the assignment_group. But that works well when the fulfiller only belongs to one service group.

My issue is when the fulfiller is a member of multiple groups. What I'd like to do is to only display the service groups he is a member of into the assignment_group. 

Let say for example that "Abel tuter" is a member of Service Desk and IT Device support. When you enter "abel " in the assigned_to, we only want to see these two service groups in the assignment_group instead of the list of all available service group (as shown in the picture below)

[Pradeep Thipani · Accepted solution]

Hi @AhuelieW ,

I would like you go through the below two accepted solutions:

https://www.servicenow.com/community/itsm-forum/need-to-have-assignment-group-only-show-groups-that-...

https://www.servicenow.com/community/itsm-forum/when-assigned-to-field-is-selected-then-groups-will-...

I have answered this same question in other area as well. PFB link:

https://www.servicenow.com/community/itsm-forum/make-assignment-group-dynamic/m-p/3363941#M546407

Thanks,

Pradeep

[Sandeep Rajput]

@AhuelieW Instead of a client script, you need to create an Advanced reference qualifier on the Group field. This qualifier will use a script include to fetch the sys_ids of the assignment groups which the user is member of.

Please refer to this video https://www.youtube.com/watch?v=p_1oOjahLy0 to know more about it.