Providing Edit option once the Request is submitted.

[srayani]

Hi everyone, 

Can I get advice and suggestions on a requirement we received I'm not sure how to move forward with. 

We need the following to take place using flow designer:

-submitter will submit a request

-The request is then reviewed.

-If determined a business case is needed; then the request needs to go back to the submitter to populate additional fields

- If any changes are required can we get edit option to the approvers, once the request is submitted?

Has anyone else had a requirement like this or any ideas on how to achieve this? 

Thanks so much for any feedback you have

-Sri

[kaushal_snow]

Hi @srayani ,

There is no way of editing a request by submitter after submission. Instead you can create a support ticket associated to this request and ask the submitter to populate additional information on the ticket and then copy this information to the request via Business Rule or Flow.....

Suggested Workflow Design Using Flow Designer....

> Submitter creates request via catalog item.

> Flow sends request for review (e.g assigned to reviewer).

3. Decision: Business Case Needed? If No, proceed with normal approval path.

If Yes: Set request state to something like More Info Required..

Notify the submitter to provide the missing information (via notification or task). Use a Do Until loop to wait for that condition to change (e.g a flag or specific field becomes populated).

4. Resubmit Logic

Once all required data is provided, the Flow continues: Resets the state (e.g., back to Open or Review). Moves into the approval process again or next step...

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