Need to capitalize Ui button from resolve to Resolve in SOW

[suryaogeti1]

Hi all,

We have a resolve button in SOW incident which is 'Resolve'. when we click that we are receiving one pop up for updating resolution code and notes and after that we need click resolve in the pop up. Here in pop up page, we have Ui button like this 'resolve' I need convert that to 'Resolve', Don't how this was changed. I even checked in my PDI it is working fine as expected. but in my org. instance i am facing. Guide me where to change that configuration. in which table. please find below snips.

client wants us to change from resolve to Resolve

[GlideFather]

Ahoy @suryaogeti1,

usually there is a value/name and label, e.g. "in_progress" and "In Progress", your "resolve" in lower case indicates that somebody's gone wild or deleted it.

If it works in your PDI then compare everything and revert what is not matching.

You can check [sys_update_xml] table with all updates and/or [sys_audit_delete] for deleted records and restore from there.

This seems to be related to modals and/or ui pages, try to check the sys_update_xml carefully (it is table where all custom changes are stored, everything that is captured in an update set, default or current).

It is difficult to help you more without visibility to your instance, try this and let me know what you found

EDIT: typo correction (highlighted in orange)

[Rakesh_M]

Hi @suryaogeti1 ,
1.Navigate to ALL>>Declarative Actions >> Form Actions
2.Open the record where action label=resolve and table is incident.

3.Open Specify client action record (SOW Incident Resolve V2)

4.Here Update the modal title and save.

[Ankur Bawiskar]

@suryaogeti1 

seems somebody customized it

go to this Record in your instance and revert to the OOTB version

https://instanceName.service-now.com/nav_to.do?uri=sys_declarative_action_assignment.do?sys_id=127dba4b77733010e35c06e57b5a9949%26sysparm_view=form_action

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Rakesh_M]

Hi @suryaogeti1 ,

{
"route": "sowformmodalv2",
"fields": {
"table": "{{table}}",
"sysId": "{{sysId}}",
"title": "",
"view": "sow_incident_resolve_modal"
},
"params": {
"saveLabel": "Resolve",         //this text is displayed on button 
"isGFormSave": true,
"setFieldOnLoad": {
"state": 6
},
"setFieldOnSave": {
"state": 6
},
"onclickAppseeEvent": "Click Incident Resolve Modal Action",
"modalTitle": "Resolve"       //this text is displayed as Title
}
}

Here,
modalTitle -- this text displayed as Title of pop-up
saveLabel -- this text is displayed as label of Button in Pop-up