how to add color coding in service operation workspace

RMU
Tera Contributor

Hi i want color coding in service operation workspace for follow up field like priority has in the attached screenshot. In native incident if we can apply if we select from gear icon like wise how to change in sow. Please let me know.

RMU_0-1728015608599.png

 

2 ACCEPTED SOLUTIONS

yaswanthi2
Giga Sage

Hi @RMU 

You can find in highlighted values table - Navigate to All > Workspace Experience > Administration > Highlighted Values. There you can filter with table is incident. open record with application incident management for service operation workspace.

yaswanthi2_0-1728023319618.png

 

in related list Highlighted Value Condition , you can see priority records open one of the record and in that there is a field "color", with this you can change the color as per your requirement

View solution in original post

palanikumar
Mega Sage

Try "Highlighted Values" under "Workspace Experience" menu. 

palanikumar_0-1728024337078.png

 

 

Thank you,
Palani

View solution in original post

2 REPLIES 2

yaswanthi2
Giga Sage

Hi @RMU 

You can find in highlighted values table - Navigate to All > Workspace Experience > Administration > Highlighted Values. There you can filter with table is incident. open record with application incident management for service operation workspace.

yaswanthi2_0-1728023319618.png

 

in related list Highlighted Value Condition , you can see priority records open one of the record and in that there is a field "color", with this you can change the color as per your requirement

palanikumar
Mega Sage

Try "Highlighted Values" under "Workspace Experience" menu. 

palanikumar_0-1728024337078.png

 

 

Thank you,
Palani