Need to capitalize Ui button from resolve to Resolve in SOW

[suryaogeti1]

Hi all,

We have a resolve button in SOW incident which is 'Resolve'. when we click that we are receiving one pop up for updating resolution code and notes and after that we need click resolve in the pop up. Here in pop up page, we have Ui button like this 'resolve' I need convert that to 'Resolve', Don't how this was changed. I even checked in my PDI it is working fine as expected. but in my org. instance i am facing. Guide me where to change that configuration. in which table. please find below snips.

client wants us to change from resolve to Resolve

[VaniMadhuri]

Hi Surya, 

In SOW, that pop-up button is usually not controlled by the normal Incident UI Action table.
1. Check Declarative Action Assignment for Incident Resolve
2. Open related UXF Client Action / Payload
3. Look for saveLabel
4. Change resolve to Resolve
5. Clear cache / reload workspace
Most likely fix is in the Declarative Action payload, not classic UI Action.

I hope this one helps you. Thank you.

[Tanushree Maiti]

Hi @suryaogeti1 

1. The label might be configured in the Declarative Action.

• Navigate to sys_declarative_action_assignment.list in the navigator.
• Search for the assignment where:
  • Action Label: resolve (lowercase)
  • Table: incident

2.  Refer :Configure the Assign or Resolve dialog box for an incident or change request in Service Operations W... 

Configure the Resolve dialog box.

• Open an incident in Core UI.
• On the incident form, select the additional actions icon () on the header.
• Navigate to View > SOW Incident Resolve Modal.
  The record is opened in the SOW Incident Resolve Modal view.

3. Refer: KB2678639 Out of the box "Resolve" button is not working as expected on custom records 

Also check: https://www.servicenow.com/community/developer-forum/resolve-button-popup/m-p/3167507

[suryaogeti1]

Hi @VaniMadhuri , @Tanushree Maiti , @Rakesh_M , @Ankur Bawiskar 

Below is the payload, it is same only, i clear cache and saved the payload again
there is no change in that. it is still resolve only

[Rakesh_M]

Hi @suryaogeti1 ,
1.Navigate to ALL>>Declarative Actions >> Form Actions
2.Filter records where  table is incident and label=resolve.
3.Check for duplicate records.

If no duplicates found:
1.Navigate to sys_ui_message.list (In All filter navigator type sys_ui_message.list and hit enter)
2.Fiter records by key=Resolve

3.If you find a record where key=Resolve and Message=resolve ,Delete the record.

[suryaogeti1]

Hi @Rakesh_M 
Below are the records i found, what to delete in that