Need to capitalize Ui button from resolve to Resolve in SOW

suryaogeti1 · 3 weeks ago

Hi all,

We have a resolve button in SOW incident which is 'Resolve'. when we click that we are receiving one pop up for updating resolution code and notes and after that we need click resolve in the pop up. Here in pop up page, we have Ui button like this 'resolve' I need convert that to 'Resolve', Don't how this was changed. I even checked in my PDI it is working fine as expected. but in my org. instance i am facing. Guide me where to change that configuration. in which table. please find below snips.

client wants us to change from resolve to Resolve

VaniMadhuri · 3 weeks ago

Hi @suryaogeti1

In your screenshot the first record needs to be corrected.

Key: resolve & Message: resolve

That is exactly why your modal button is showing lowercase "resolve"

In SOW, labels like Button text, Modal titles, Action labels are often pulled from "sys_ui_message".

So even though your payload says "saveLabel": "Resolve" the system is overriding it using

Key = resolve & Message = resolve

Open this record Key = resolve & Message = resolve

Change "Message = resolve" to "Resolve" then

Save > Clear cache > Reload Workspace

By looking to the screenshot the issue was caused by a sys_ui_message entry where the key "resolve" had the value "resolve". Workspace was using this message key, which override the payload label. Updating the message value to "Resolve" by this you can fixed the issue.

If you found this useful, feel free to mark it as Helpful and accept it as the solution.

If you found this useful, feel free to mark it as Helpful and accept it as the solution.
Regards,
VaniMadhuri

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VaniMadhuri · 3 weeks ago

Hi Surya,

In SOW, that pop-up button is usually not controlled by the normal Incident UI Action table.
1. Check Declarative Action Assignment for Incident Resolve
2. Open related UXF Client Action / Payload
3. Look for saveLabel
4. Change resolve to Resolve
5. Clear cache / reload workspace
Most likely fix is in the Declarative Action payload, not classic UI Action.

I hope this one helps you. Thank you.

If you found this useful, feel free to mark it as Helpful and accept it as the solution.
Regards,
VaniMadhuri

Tanushree Maiti · 3 weeks ago

Hi @suryaogeti1

1. The label might be configured in the Declarative Action.

Navigate to sys_declarative_action_assignment.list in the navigator.
Search for the assignment where:
- Action Label: resolve (lowercase)
- Table: incident

2. Refer :Configure the Assign or Resolve dialog box for an incident or change request in Service Operations W...

Configure the Resolve dialog box.

Open an incident in Core UI.
On the incident form, select the additional actions icon (

) on the header.
Navigate to View > SOW Incident Resolve Modal.
The record is opened in the SOW Incident Resolve Modal view.

3. Refer: KB2678639 Out of the box "Resolve" button is not working as expected on custom records

Also check: https://www.servicenow.com/community/developer-forum/resolve-button-popup/m-p/3167507

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

suryaogeti1 · 3 weeks ago

Hi @VaniMadhuri , @Tanushree Maiti , @Rakesh_M , @Ankur Bawiskar

Below is the payload, it is same only, i clear cache and saved the payload again
there is no change in that. it is still resolve only

Rakesh_M · 3 weeks ago

Hi @suryaogeti1 ,
1.Navigate to ALL>>Declarative Actions >> Form Actions
2.Filter records where table is incident and label=resolve.
3.Check for duplicate records.

If no duplicates found:
1.Navigate to sys_ui_message.list (In All filter navigator type sys_ui_message.list and hit enter)
2.Fiter records by key=Resolve

3.If you find a record where key=Resolve and Message=resolve ,Delete the record.

suryaogeti1 · 3 weeks ago

Hi @Rakesh_M
Below are the records i found, what to delete in that