Attachment preview not available to user and Workspace Attachment Viewer only working for Admins

[Shravan Kumar]

In agent workspace whenever we attach a attachment for ex: image we can preview it …Admin can able to preview it but user is not able to preview it though he hs speacific roles like ITIL, agent_workspace_user. Also i checked ACL so the read acl on sys_attachment table has roles snc_internal that also user has but still he is not able to preview it can someone please help on this ??

[Ankur Bawiskar]

@Shravan Kumar 

share how are you testing it?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Shravan Kumar 

check these links

Workspace Attachment Viewer only works for Admins??? 

(1) Solved: Not able to view attachment in agent workspace - ServiceNow Community

(1) Solved: Unable to Preview PDF in Agent Workspace - ServiceNow Community

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shravan Kumar]

Hi @Ankur Bawiskar ,

I am currently testing the Filter Navigator Search Service in the Operations Workspace. When I click on the workspace, the view opens successfully, and I am able to access the incident list. However, while I can view the attachment overview for any incident, the image does not display when I click on it.

I have attached the relevant images for your reference. Kindly look into this issue and let me know if any additional information is required from my end.

Thanks in advance for your assistance!
Regards,
M. Shravan.

[Ankur Bawiskar]

@Shravan Kumar 

have you enabled document viewer on your instance?

Is this happening for all records?

If my response helped please mark it correct and close the thread so that it benefits future readers.