No active recommendations in the Recommendations SOW sidepanel

tidert_24
Kilo Sage

4 hours ago - last edited 4 hours ago

Good day everyone!

I would like to ask how to resolve this problem if the Recommendations side panel in SOW indicates that there is "No active recommendations" even if I have already activated recommendation and it is in the OOB Incident context and Active Incident Rule? 
When I also open an incident record in SOW i make sure that the record is active. What could be something that I miss making it not visible in the side panel?

tidert_24_0-1757034228983.png

 

Additional note: This seems to be occurring in the Yokohama version. I tried creating a test recommendation in a Xanadu instance and it was able to display a recommendation.

 

 

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Pradeep Thipani
Mega Sage

3 hours ago

Hi @tidert_24 ,

 

If this is happening in the Yokohama version, try repairing the workspace plugin, or raise a case with ServiceNow to identify the actual issue preventing it from showing up.

For a better understanding of how recommendations work in Workspace, I suggest going through the article below it provides a detailed explanation:

https://www.servicenow.com/community/itsm-articles/recommended-actions-in-the-side-panel-of-workspac...

 

Thanks,

Pradeep

 

 

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Regards,
Pradeep
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