Hi all,
We activated and Configured the Notify Twilio Driver for a customer, so he can send SMS from Tasks. This is working great in the Classic UI via a related Link UI Action.
But on the Service Operation Workspace, the "Send SMS" Action is visible but does not do anything:
I tried to check the Client Developer Tools Console and the System Log for any error. But Nothing is showing up there. It looks like the action is doing nothing at all.
Did anyone of you already had similar issues or can provide some guidance/ideas on how to debug this?
Thanks a lot
@Jan Strama1 did you get any response or able to figure out the issue. Send SMS dialog it's not working it's showing
Thanks
Hi @Rahul RJ, yes we found the issue was in the Notify Setup itself. So we had activated the Plugin and Configured the Notify Number, but forgot to assign the Number to a Notify Group.
So the only thing we needed to do to fix it was adding the Notify Group (you can use the default one) to the Number (Notify --> Numbers --> select number):
