How to configure "Similar incidents" in Contextual side panel tab in SOW workspace

[SWETHA S1]

Hello Community,

Could you please let me know on how to configure/activate the following options on an incident record in Contextual side panel tab in SOW workspace.
"Similar open incidents"
"Similar resolved incidents"
"Similar major incidents"

Thanks in advance,
Swetha

[Laveena-Agarwal]

Did you get the answer to this question, please let me know we have the same requirement in our project!