On-Call Schedules group selector in SOW showing all groups — how to filter groups?

[DoubleaSN]

Within the Schedules tab in Service Operations Workspace, the group selector on the On-Call Schedules page is displays all groups on the instance — including inactive groups, non-assignment groups, and assignment groups with no rotations configured.

How can the dropdown list be configured to show only groups that have active rotations? Thank you!

[Abinaya Sekar]

This happens because the Group picker on the On-Call Schedules page is using a broad reference to sys_user_group without filtering for rotation-enabled groups.

To restrict it so it only shows groups that actually have active on-call rotations, you need to add a reference qualifier (or modify the data source used by the Workspace widget).

Best Practice Fix (Service Operations Workspace)

In Service Operations Workspace (SOW), this dropdown is usually driven by a UI Builder Data Broker / Script Include, not just a simple field.

You need to filter groups based on whether they exist in an active rotation.

[DoubleaSN]

Thank you for your response, Abinaya. Could you provide the specific steps or navigation path to apply this? For example, which field or data broker needs to be modified?

[DoubleaSN]

Hi Abinaya, 

Just wanted to follow up and see if you could assist here with specific steps.