How the Recent incidents filter works in SOW

[nagaklv]

Hello Community,

Can anyone let us know how the below highlighted related list filter works in SOW because some users it's showing for some users it's not showing any records. Any filter criteria configured for this?

Thanks,

Nagesh

[Huynh Loc · Accepted solution]

Hello @nagaklv ,

Review the “Get Recent Task” data resource in Record Information (SNC).
The data is filtered using the following condition:
sys_created_on ON Last 7 days @javascript:gs.beginningOfLast7Days() @javascript:gs.endOfLast7Days()

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[Ankur Bawiskar]

@nagaklv 

check the point mentioned by @Huynh Loc 

that should help you

[Srikanth_9]

Hi @nagaklv,

If few users are not able to see the related list, needs to check:

• Check if the list is configured through SOW "Related Lists" page configuration.

• UI Builder path - Search for "Service Operations Workspace" > under "Record" > navigate to "Record SNC" > scroll down in the left side and find Contextual sidebar > under "Configure" scroll down click on "edit content" - in the "Pages and variants" under the "Record Information SNC" - scroll down in the left side and find "Recent Incidents" - check under the configure in the left side.

• Check if any ACLs are configured for Service Operations Workspace.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.