How the Recent incidents filter works in SOW

nagaklv
Tera Contributor

Hello Community,

 

Can anyone let us know how the below highlighted related list filter works in SOW because some users it's showing for some users it's not showing any records. Any filter criteria configured for this?

 

 

Thanks,

NageshRecent Incidents.png

1 ACCEPTED SOLUTION

Huynh Loc
Mega Sage

Hello @nagaklv ,

Review the “Get Recent Task” data resource in Record Information (SNC).
The data is filtered using the following condition:
sys_created_on ON Last 7 days @javascript:gs.beginningOfLast7Days() @javascript:gs.endOfLast7Days()image.png

If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.

 




View solution in original post

11 REPLIES 11

Huynh Loc
Mega Sage

Hello @nagaklv ,

Review the “Get Recent Task” data resource in Record Information (SNC).
The data is filtered using the following condition:
sys_created_on ON Last 7 days @javascript:gs.beginningOfLast7Days() @javascript:gs.endOfLast7Days()image.png

If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.

 




any idea how to change this to show only the last 10 created tickets ?

The above condition is an encoded query which we add in the recent query client state parameter, so its not possible to add the count. you can only add the filter conditions that we can get from encoded query.

BHARATHKUMAR1_0-1781153811675.png

 

Ankur Bawiskar
Tera Patron

@nagaklv 

check the point mentioned by @Huynh Loc 

that should help you

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader