Post Australia upgrade-Knowledge article workflow type field is showing nodes instead text

KUDATHALAB
Kilo Explorer

5 hours ago

SOW Related Records Workflow does not display State text (Published). Activity icons/nodes appear instead - see attached.

KUDATHALAB_0-1782728265492.png


Expectation is/ In Zurich It was like below

KUDATHALAB_1-1782728353885.png


How to trobleshoot this quickly?

Thanks,
Kudatha





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2 REPLIES 2

Tanushree Maiti
Tera Patron

4 hours ago

Hi @KUDATHALAB 

 

Refer: KB0685053 Unable to see workflow stage icons on related list. 

 

https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-relat...

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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KUDATHALAB
Kilo Explorer

2 hours ago

Hi Thanushree,

Thanks for your replay and help. 

As per the KB attached here, mentioned records are UNCHANGED state.
I have seen upgrade history and I see this script include records are "UN CHANGED" as below.

KUDATHALAB_0-1782735675056.png


How to proceed now.



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