Preview button is not working in service operation workspace

[reena9]

I Have marked in red colour , that preview button in not working in sow. could you please provide the solution for this. 

[Ankur Bawiskar]

@reena9 

it works for me

Try to repair the SOW Plugin

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[reena9]

 Hi @Ankur Bawiskar 

I have created another cart for affected user having the same functionalities as same as caller ,  for affected user cart preview button is not working  , for the caller one  which is OOB that is  working.

 I want the same functionality for affected user too ( for preview)

[Ankur Bawiskar]

@reena9 

so what customization you did?

share steps and screenshots

where you added that new card?

[reena9]

Hi @Ankur Bawiskar 
 go to ui builder home page and --> page collection tab --> search for SOW - Sidebar tabs top then take a copy  of record information page as shown in image

  after that

Also, Create an additional card for the affected user, similar to the caller’s card, by reusing the copied caller ID