Is there is a way to remove duplicate additional comments appearing in REQ activities field in SOW?
I created a business rule that successfully adds the comments to the RITM form but when I add a comment in the REQ activities field, the comments appear twice.
How can I remove the top activity comment?
Here is a copy of the business rule.
(function executeRule(current, previous /*null when async*/) {
// Query active catalog tasks related to the same request
var taskGR = new GlideRecord('sc_req_item');
taskGR.addQuery('request', current.sys_id);
taskGR.addQuery('active', true);
taskGR.query();
// Get latest journal entries from the current record
var latestComment = current.comments.getJournalEntry(1) || '';
var currentNumber = current.getValue('number');
var currentGroup = current.assignment_group.getDisplayValue() || '';
while (taskGR.next()) {
var taskUpdated = false;
// Check if task already has similar comment
var taskComment = taskGR.comments.getJournalEntry(1) || '';
if (latestComment && taskComment.indexOf(latestComment) < 0) {
taskGR.comments = latestComment; //currentNumber + " - assigned to " + currentGroup + "\n\n" + latestComment;
taskUpdated = true;
}
// Only update if something actually changed
if (taskUpdated) {
taskGR.update();
}
}
})(current, previous);
