service operation workspace default view change

[Pradip32]

Hi 

When a incident open on service operation workspace it open in "Overview" tab automatically, but I want default tab should be "Details". 

I have change the order of the overview from UX App Routes table in servicenow.

But it is not working. 

Can anyone help me to configure it.

Thanks

Pradip

[Aniket15 · Accepted solution]

@Pradip32 seems you are using the recent sow app which has SRP record version, check if following the steps in this document helps you fulfill the requirement.

Please don't forget to mark the answers helpful and correct if it solves your issue.

[Vivi Brasil]

Hello @Aniket15 , I am also in the recent SOW app (4.2.0), and I was unable to set the Details tab as the first tab. With the document you provided, it worked so well! I really appreciate your help!

I would also suggest to ServiceNow Team, to update the Starter Stories available in the Now Create, because I use use those Stories to help me in the first requirements and developments, and there is a Starter Story in regards to User Experience for SOW, the Story's description is: "SOW - UEX - Change the tab order on a record page", and it is still pointing to the another document, which is not compatible with the recent SOW app.

Thank you so much Aniket!

[Aniket15]

@Vivi Brasil  thanks for bringing this up. Will look out for the right team and try to get the starter story updated.

Thanks

Aniket

[Vivi Brasil]

@Aniket15Hello Aniket, thank you so much for all your help and attention! You really saved me with this post's answer!