Service operations workspace - Major Incident icon

jyothi Penukula
Tera Contributor

Like native UI, when major incident is created/promoted we can see red icon beside number, i want the same thing on Service operations workspace.

jyothiPenukula_0-1745393704164.png

 

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@jyothi Penukula 

you can use highlighted values for workspace

Check any existing OOTB ones and configure similar for your case and requirement

AnkurBawiskar_0-1745400038097.png

 

AnkurBawiskar_1-1745400053143.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@jyothi Penukula 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@jyothi Penukula 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

jyothi Penukula
Tera Contributor

Hi @Ankur Bawiskar , highlighted values will help to change colour of field  but i want to add this icon beside incident number like in the image shown above