SOW - Incident mgmt
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4 hours ago
Hello,
In SOW when an Incident is assigned to a group we need to make sure that when the assignee tries to assign the Incident to him/her self by clicking on the assign to me button, if that user is part of multiple groups then we need to show the list of groups the user is member of to select from the list, this behaviour is currently available in native UI view. is this possible?
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4 hours ago
Assign to me sets Assigned to field.
Please share screenshots from native.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader