SOW - Incident mgmt

[Jay80]

Hello, 

In SOW when an Incident is assigned to a group we need to make sure that when the assignee tries to assign the Incident to him/her self by clicking on the assign to me button, if that user is part of multiple groups then we need to show the list of groups the user is member of to select from the list, this behaviour is currently available in native UI view. is this possible?

[Ankur Bawiskar]

@Jay80 

Assign to me sets Assigned to field.

Please share screenshots from native.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Jay80]

hi @Ankur Bawiskar  please see the attached screenshot, when the user clicks on assign to me if the user/resolver is part of multiple resolver group, then the attached screenshot box appears with all the groups the resolver is member of

[Ankur Bawiskar]

@Jay80 

is that an OOTB logic or a custom one which runs in native?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Jay80]

hi @Ankur Bawiskar  this looks like customization on native UI.