Dear community,
as shown in the uploaded image the SOW provides the ability to see the related records section. Why is there the relationship shown like "parent = [incident.number]" ? I currently can't imagine a use case, cause incident and change are linked directly in incident table via fields "change request" and "caused by change"
Thanks for the support
@soleschinsky Please find the details below,
Change Request field on the incident form : Fulfiller has to link a change request to the form but it doesn't create any relationship here on the incident related records as the "Parent" field on the change request record is empty.
Change Request related records on the incident form : If a change request 'Parent" field is linked with the incident number then the record gets linked, but doesn't get populated on the existing "Change Request" field on the incident form.
Caused by Change : Post implementation of the change, an issue could have occurred because of the change request. In such cases, an incident is created/linked and the change which caused this issue is linked to the "Caused by Change" field.
