SOW Links Not Working- Password Keeper Extension Preventing it

terrieb
Tera Guru

Service Operations Workspace

 

We are trying to move more staff to use this workspace, but most are running into a error when they do

 

They get this, however the links do not work like they should

 

They should work like this:

terrieb_0-1744983033597.png

 

 

However, these get this instead – where the links don’t work:

terrieb_1-1744983033599.jpeg

 

 

We troubleshooted and found that if they turn off the Extension for our password keeper application,  then it works.

However, that extension is controlled by Admin of that app, so most internal staff cannot turn it off.

 

Anyone have a suggestion?

 

7 REPLIES 7

Vishal Jaswal
Giga Sage

Hello @terrieb 

I believe you should raise a HI Case to ServiceNow: https://support.servicenow.com/now 


Hope that helps!

Thank you.

 

Meanwhile I found this is happening in Edge, not Chrome so I will ask the few affected by this to use Chrome instead - works just fine in that browser.

 

Hello @terrieb 

 

Not sure if below can help or not however pick one edge browser to reset all flags


Open a new tab in edge and enter: edge://flags/
Click Reset All

VishalJaswal_0-1745091042939.png

 




Hope that helps!

galindezd
Tera Contributor

We are having the same issue