SOW Links Not Working- Password Keeper Extension Preventing it

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04-18-2025 06:31 AM
Service Operations Workspace
We are trying to move more staff to use this workspace, but most are running into a error when they do
They get this, however the links do not work like they should
They should work like this:
However, these get this instead – where the links don’t work:
We troubleshooted and found that if they turn off the Extension for our password keeper application, then it works.
However, that extension is controlled by Admin of that app, so most internal staff cannot turn it off.
Anyone have a suggestion?
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04-18-2025 07:43 AM
Hello @terrieb
I believe you should raise a HI Case to ServiceNow: https://support.servicenow.com/now
Hope that helps!

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04-18-2025 10:53 AM
Thank you.
Meanwhile I found this is happening in Edge, not Chrome so I will ask the few affected by this to use Chrome instead - works just fine in that browser.
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04-19-2025 12:31 PM
Hello @terrieb
Not sure if below can help or not however pick one edge browser to reset all flags
Open a new tab in edge and enter: edge://flags/
Click Reset All
Hope that helps!
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04-21-2025 06:34 AM
We are having the same issue