SOW Resolve Modal custom field is not populated

[exprozor]

Use case:

1. Incident is "In Progress" - user fills in Close code & Close notes & u_custom_field_1 (!!!!without saving the record)

2. User clicks on Resolve button in SOW

3. Modal shows Close code & Close notes are filled and their values are taken from the form but the value of u_custom_field_1 is NOT

If user fills the u_custom_field_1  on the Resolve modal and saves it the field is populated. However as described above, the actual value from the u_custom_field_1  is not transferred to the modal on the client side.

I modified the declarative action, SOW Resolve Modal view, SOW_INCIDENT_RESOLVE_UXF Payload definition, SOWFormModal UX Client Script Include etc... 

Does anyone have any idea what else could I do?

[debendudas]

Hi @exprozor ,

You don't need to modify anything in the UI Builder or Declarative action.

There is a specific view present for Incident -> "SOW Incident Resolve Modal" for the resolve modal.

You just need to add your custom field in that view and that will work automatically.

Please find the below screenshot where I implemented the same and added Category field in the modal.

If this solution helps you then, mark it as accepted solution ‌‌✔️ and give thumbs up 👍! 

[exprozor]

Hi!

Thanks for your message.

I am not sure if my message got through but the issue is not with putting the field to the modal it's the following:

1. Incident is "In Progress" - user fills in Close code & Close notes & u_custom_field_1 (!!!!without saving the record)

2. User clicks on Resolve button in SOW

3. Modal shows Close code & Close notes are filled and their values are taken from the form but the value of u_custom_field_1 is NOT