SOW Resolve Modal custom field is not populated

exprozor
Tera Contributor

3 weeks ago

Use case:

1. Incident is "In Progress" - user fills in Close code & Close notes & u_custom_field_1 (!!!!without saving the record)

2. User clicks on Resolve button in SOW

3. Modal shows Close code & Close notes are filled and their values are taken from the form but the value of u_custom_field_1 is NOT

 

If user fills the u_custom_field_1  on the Resolve modal and saves it the field is populated. However as described above, the actual value from the u_custom_field_1  is not transferred to the modal on the client side.

 

I modified the declarative action, SOW Resolve Modal view, SOW_INCIDENT_RESOLVE_UXF Payload definition, SOWFormModal UX Client Script Include etc... 

 

Does anyone have any idea what else could I do?

 

 

 

 

 

 

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debendudas
Mega Sage

3 weeks ago

Hi @exprozor ,

You don't need to modify anything in the UI Builder or Declarative action.

There is a specific view present for Incident -> "SOW Incident Resolve Modal" for the resolve modal.

You just need to add your custom field in that view and that will work automatically.

 

Please find the below screenshot where I implemented the same and added Category field in the modal.

debendudas_0-1755619191464.png

 

debendudas_1-1755619215996.png

 

If this solution helps you then, mark it as accepted solution ‌‌✔️ and give thumbs up 👍! 

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