SOW Sometimes does not load the record

[JustinDoane]

My Team and I recently just upgraded to Australia from Yokahama. After the upgrade SOW seems to be not functioning consistently. Sometimes when a record is opened, it's just blank (see image). 

I upgraded the plugin Service Operations Workspace ITSM Applications to the latest version and the issue remains. This was not an issue until we cloned down and then upgraded. Any insight?

[svirkar420]

Hi @JustinDoane ,  The intermittent blank screen issue in Service Operations Workspace (SOW) after cloning and upgrading from Yokohama to Australia is typically caused by a mismatch in UX Page Registry configurations, UX Screen over-layering, or corrupted local caches.
Check for the plugins and updated them if available for update else repair the plugins and try again. 

Clear the cache in the instance and then repair this plugin - ' com.snc.service_operations_workspace ' and try again.

If this response helps you mark it as accepted solution and give it a thumbs up 👍. This help me and community to find answers quickly.

Best Regards,

Saurabh V.

[Tanushree Maiti]

Hi @JustinDoane 

• Clear instance cache by typing Cache.do in the Navigator and hit Enter key
• Log out and log in back using  Incognito/InPrivate mode of browser
• If still issue persists , Repair the Service Operation Workspace plugin and try.