UI Navigation Redirection

sry · ‎08-20-2025

Hi All, hope everyone doing great.

I have been asked to redirect the "admin" users to native UI, and non-admins to "sow" workspace. i have written the below code for incident in "sys_navigator" table. but the redirections is not happening. "Admins" are seeing a blank page saying "too many redirections" .please help me if anyone has solution how to fix it.

code:

(function() {
    // Get the clicked incident sys_id
    var sysId = g_request.getParameter('sys_id');
    if (!sysId) {
        return '/incident_list.do'; // fallback if sys_id missing
    }

    // Check if the logged-in user is an admin
    var isAdmin = false;
    var gr = new GlideRecord('sys_user_has_role');
    gr.addQuery('user', gs.getUserID());
    gr.addQuery('role.name', 'admin');
    gr.setLimit(1);
    gr.query();
    if (gr.hasNext()) {
        isAdmin = true;
    }

    if (isAdmin) {
        // Admins → open native incident form
        return '/incident.do?sys_id=' + sysId;

    } else {
        // Non-admins → open in SOW (same tab)
        return '/now/sow/record/incident/' + sysId;

    }
})();

sry · ‎08-20-2025

Hi the below script is working. but there is an issue. for non-admins it is going to SOW but in the same window. we want system to open SOW in new window.

(function () {
  // Get sys_id only when a record is being opened
  var sysId = g_request.getParameter('sys_id');
  if (gs.nil(sysId)) {
    // Not opening a single record (e.g., list) → keep default
    return g_uri.toString();
  }

  // Only affect non-admins — send them to SOW
  if (!gs.getUser().hasRole('admin')) {
    // Direct workspace record URL (no nav_to)
    return '/now/sow/record/incident/' + sysId;
    // If your build requires nav_to wrapper, use this instead:
    // return 'nav_to.do?uri=/now/sow/record/incident/' + sysId;
  }

  // Admins: leave native UI as-is
  return g_uri.toString();
})();

View solution in original post

Ankur Bawiskar · ‎08-20-2025

@sry

since that script is server side, I believe you can't have a logic to open in new window

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎08-20-2025

@sry

instead of navigation handler, did you check the link I shared?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader