Unable to view custom fields in Service Operations workspace edit items

PranitaH
Tera Contributor

‎08-11-2025 02:21 PM

Hi all,

We have some custom fields created in native view on Incident table. On SOW Incident list view when I select 1 or multiple incidents and select Edit button I am unable to view those custom fields. Did anyone come across this and how did you resolve this?

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Pradeep Thipani
Mega Sage

‎08-11-2025 03:19 PM

Hi @PranitaH ,

 

You can add custom fields as well, when you select the multiple records and click on edit button. See below screenshot I have created "testing" field and added to the view.

 

PradeepThipani_0-1754950505717.png

 

Click on profile (top right) -> under Configure workspace -> Open form layout.

PradeepThipani_1-1754950712747.png

 

 

Add the custom fields/ fields you wanted to show.

 

Thanks,

Pradeep

 

 

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep
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PranitaH
Tera Contributor

yesterday

Hi Pradeep,

 

Thank you for the information. Is there any way we can capture the field updates/changes in update sets and move it to other instances?

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