Unable to view custom fields in Service Operations workspace edit items

PranitaH
Tera Contributor

4 weeks ago

Hi all,

We have some custom fields created in native view on Incident table. On SOW Incident list view when I select 1 or multiple incidents and select Edit button I am unable to view those custom fields. Did anyone come across this and how did you resolve this?

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Pradeep Thipani
Mega Sage

4 weeks ago

Hi @PranitaH ,

 

You can add custom fields as well, when you select the multiple records and click on edit button. See below screenshot I have created "testing" field and added to the view.

 

PradeepThipani_0-1754950505717.png

 

Click on profile (top right) -> under Configure workspace -> Open form layout.

PradeepThipani_1-1754950712747.png

 

 

Add the custom fields/ fields you wanted to show.

 

Thanks,

Pradeep

 

 

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Regards,
Pradeep
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